Do you feel like you have to *constantly* be watching your messages and emails so you can reply to your customers asap?
I’ve been in business since 2008 – and in that time I’ve learnt how to manage customer service *and* having a life outside of work, while not worrying that I’m ‘not replying fast enough’.
Today I’ll discuss how I deal with customer messages:
- How long is too long to leave it before replying.
- When I reply to my customers, and why.
- How to take the whole weekend off, and still make sure your customers feel heard.
- The ‘industry standard’ reply time.
- How to manage your messages, rather than letting them manage you.
You can listen to this podcast below, or on your fave podcast app – or you can watch it on YouTube!
Watch on YouTube…
Podcast: Play in new window | Download | Embed
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