You’re not alone, and it happens to everyone!

No matter how awesome you are, and how hard you try, eventually, one of your customers will have a complaint.

Maybe it’s your fault… and maybe it’s not.

No matter what, you have to deal with it, and ideally, turn that customer from an unhappy one into a satisfied one (though, this isn’t always possible).

Today, I’m going to share some strategies for dealing with unhappy customers – specifically for those of you who sell handmade online, though these steps will apply to anyone who sells online, too.

You can listen to this podcast below, or on your fave podcast app – or you can watch it on YouTube!